DESCRIPTION

Please apply directly to Toms for this role.

About The Role:

The Wholesale Account Coordinator will be responsible for managing and coordinating orders for both our domestic and international customers from entry point to shipping, providing the upmost service level to our sales partners and wholesale accounts. This role involves building and maintaining strong relationships with customers, distributors, and working cross functionally internally to address all points of order management. This includes handling logistics, compliance regulations, and shipping procedures. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a comprehensive understanding of international and domestic wholesale operations.What You'll Do:

• Prompt Order Management and Exception Resolutionsome text
  • Review orderbook daily and address any order status reasons preventing shipping, such as credit holds, unconfirmed contracts, delivery blocks, or unavailable/late product to provide on time and accurate shipping to our accounts and maintain a healthy orderbook
  • Utilize key partnerships within organization to research and resolve order exceptions timely
  • Understands impact of order exceptions to customer service levels, sales strategies, and internal shipping forecast goals, and prioritizes accordingly to achieve the highest potential level of execution
  • Acts as a gatekeeper for established policies and procedures, such as sales order deadlines, and demonstrates initiative and follow through to best adhere to SOP expectations
• Provide High Level of Support to Salessome text
  • Completes order entry and change requests timely and accurately
  • Consistently communicates updates on order status and shipping expectations – identifying ways to resolve outstanding issues and partner with sales in working with accounts for extension requests, seeking EDIs, or clearing credit holds
  • Processes RA and Credit Memo requests, ensuring all policies are followed and approvals obtained
• Liaise with Distribution Centersome text
  • Communicate expected order drops and shipping expectations/priorities to support the DC in planning and managing capacity and workloads
  • Update DC on customer compliance, routing requirements and any subsequent changes related to their processes and VAS planning
  • Responsible for timely ordering of any required price tickets or labels to meet customer VAS requirements and ensure availability for DC to start processing within expected ship windows
• Strive for Operational Excellencesome text
  • Knowledgeable on all customer specific order management, compliance, and routing requirements and ensures adherence at all stages of order processing
  • Reviews details of monthly chargebacks received to determine if valid or not, ensuring that any chargebacks that are not valid are disputed
  • Works with key internal and external partners on the chargebacks that are valid to identify the root cause and find reasonable solutions to prevent future chargebacks
  • Utilizes ERP and reporting tools daily to identify and correct order inaccuracies that prevent allocation and or full confirmation of a customer’s order
• Build Strong Relationships and Embody TOMS Culture and Valuessome text
  • Is personable, professional and a great communicator
  • Builds trust through integrity, resulting in strong relationships and the ability to successfully partner with others to achieve results
  • Shares TOMS values and culture, and approaches their role with those values at the forefront of everything they do
    

What You Bring:

• 3-5 years of experience in a Wholesale Customer Service role
• Knowledge of EDI processes and experience in working with EDI accounts
• Experience using ERP systems, SAP preferred
• Intermediate Excel skills - Required
• Basic knowledge of order to cash processes
• Strong sense of urgency and the ability to multi-task and prioritize simultaneously competing tasks
• Excellent verbal and written communication skills
• Takes initiative and looks for problem-solving opportunities
• Careful attention to detail and accuracy
• Commitment to making kindness in business the standard.
• Strong interpersonal skills and the ability to build and maintain positive and effective working relationships; values teamwork
• Ability to work independently
  
  

What We Give:

• $58,000 - $61,500, depending on experience, plus an annual bonus based on the company's performance
• Hybrid work environment - work from home most days and come into our Culver City, CA office 1 x a week to meet with your team (bring your pup too!)
• A $600 stipend when you join to furnish your home office how you like, plus $100 annually to refresh your supplies and gear
• Medical, dental, and vision insurance; 401K with company matching
• A generous PTO policy 12 paid annual holidays one floating holiday
• Half-Size Fridays: enjoy weekends starting at noon each Friday
• 4 free pairs of shoes per year (yes, free!)
• Employee Discount on all of our products plus discounts on partnering businesses
• Wellness classes & resources (mental health, exercise, parenting, personal finance, nutrition, etc.)
• Anti-Racism educational opportunities, including company-wide days of learning
• Opportunities to volunteer with Impact Partners and Community Organizations
  
  

Don't meet every single requirement? We still encourage you to apply! Studies show that women, non-binary applicants, and people of color are less likely to apply for jobs unless they meet every single qualification. However, at TOMS, our diverse backgrounds, perspectives, identities, and talents help us thrive.TOMS is a proud B Corporation and a member of the Fair Labor Association. We're committed to transparent and equitable compensation, benefits, and opportunities.EEO Statement: TOMS is an equal opportunity employer, committed to intentional anti-racism in all areas of our organization and will consider qualified applicants with criminal histories in accordance with the L.A. Fair Chance Initiative Ordinance.Compensation Range: $58K - $61.5K